Repeatability
High
The extraction schema is fixed — same 6 columns every time, same source format. This task is structurally identical whether run once or monthly, making it highly automatable.
Ambiguity Tolerance
Medium
Timestamp, agent name, and customer ID are relatively crisp. 'Issue keyword' and especially 'resolved (yes/no)' require inference from conversational text, which introduces judgment calls that won't always have a clean answer.
Data & Tool Availability
High
The input is a single flat file the user already has. No external APIs, live systems, or permissions are needed — just file access and a processing environment.
Error Cost
Low
Errors produce a miscategorized row in a CSV, not a consequential action. The output feeds a metrics report, so mistakes affect reporting accuracy but are easily caught and corrected before publication.
Human Judgment Required
Low
No relationship context, ethics, or taste is needed. The hardest calls — inferring resolution status from ambiguous conversation endings — are edge cases that a human spot-check can catch rather than requiring full human review.